What stood out was that Skyes Over London did not treat the business operations work like a quick polish job. By the end, the project felt less like a pile of tasks and more like something our team could understand and maintain. That made the business feel easier to present and easier to operate.

The process made the messy parts visible. Once the offer, the customer path, and the follow-up pieces were in the same place, it was easier for our team to understand what had to happen next.

The review connects most directly to Business Operations. The part worth preserving is the practical shift: operational clarity, cleaner records, and fewer loose ends across the business.

That is why the review belongs next to the infrastructure links. The public story matters, but the operating path behind it is what made the improvement hold together.